Terms and Conditions, Privacy Policy & Cookies Policy

General order information

We will endeavour to complete items within the specified time scale as agreed upon within our contract, providing the materials required to complete the work are available when the project is due to begin.  We will keep the client informed of any delays due to supply issues or any other factors.

To avoid misunderstandings, we cannot accept telephone orders.  Any changes to orders must be made in writing and a price for additional work and/or materials must be agreed upon before any further work is undertaken. 

If additional work comes to light once a project is underway, that may not have been apparent at the time of the quotation, the client will be informed and a course of action will be agreed upon.

We will provide or arrange collection of items within 7 working days of the project start date and will arrange delivery within 7 working days of completion, at a time which is mutually convenient.  It is the client’s responsibility to check the condition of the goods upon receipt and to report any damage immediately.  Any problems with an order must be brought to our attention within 7 days of receipt of the order.  Any corrections made after 7 days will be charged for.  Any items not collected or delivery arrangements made within 14 days of completion will be liable to storage charges.

We cannot be held responsible for the behaviour of a product where the client has acted against the manufacturer/retailer instruction with regards to care and treatments.

We will not be responsible for any charges incurred if another company makes corrections, nor will this remove your responsibility for the original bill.  Any corrections that are not our fault will be charged for.

Upholstery Services

We will do our best to advise customers on the suitability of fabrics, whether supplied by us or not.  We can only take responsibility for materials which are supplied by ourselves.  Fabric supplied by the client is at their own risk.

We reserve the right to refuse a fabric supplied by the client if it is not suitable for the intended project.  We reserve the right to apply a 20% surcharge for handling fabrics, provided by the client, that are being reused and are not bought new on the roll.  We cannot be held responsible for flaws in the fabric; if we cannot avoid them we will notify you. 

There will be a 25% surcharge added where The Krooked Kat can supply fabric but the client chooses to purchase from another supplier.

All old covers will be removed prior to re-upholstery of an item.  These covers will be discarded unless stated otherwise by the client.  This must be written into the order in advance of the start of a project.

All new fillings added to a piece of furniture manufactured after 1950 will be in full compliance with the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989, 1993 and 2010).  All new fabric used for coverings that are supplied by us will be in compliance with the above regulations, with the exception of covers containing 75% natural fibres.  In these situations a fire retardant interliner/barrier cloth will be used.  Furniture manufactured prior to 1950 does not fall within the scope of the above regulations.

Unless stated otherwise, the re-upholstery of an item is the replacement of the old fabric with new.  Any additional repairs or the replacement of any materials used within a project, such as padding and springs, will be stated in the quotation if discovered or discussed at the quotation stage. 

If a client supplies their own fabric, it is the client’s responsibility to ensure that the fabric is fit for the purpose it is intended and complies with the fire safety regulations mentioned above.

Payment terms

A 50% non-refundable deposit is required 14 days before the start date of a project.  This deposit secures your place in our diary.  The balance is due in full within 7 days of completion.  Interest on overdue invoices will be charged at 4% per annum or part thereof, and will also be subject to an administration fee of £25.00.  Prices listed in quotations are valid for 30 days.  Written acceptance of a quotation forms a contract and is an acceptance of the terms and conditions as set out in this document.

Carriage and delivery charges are extra and may not always be listed as part of the quotation.

All prices are in pounds sterling.  We accept payment by bank transfer.  We also accept payment by cash (on delivery) or personal cheque.  We accept payment by most major credit and debit cards using the Square payment system.

Notice of right to cancel

If you wish to cancel your contract you must do so in writing and deliver confirmation personally or send it by post or email to The Krooked Kat.  Once we have taken receipt of an item, any work carried out must be paid for in full.  Once completed, items made to order cannot be cancelled or refunded.

After sales service

Our normal office hours are 09:00 – 17:00 Monday to Friday.  All complaints should be made in writing to thekrookedkat@gmail.com and will be responded to within 14 days.  The Krooked Kat takes all concerns seriously and will respond within a timely manner.

Statutory rights

These terms and conditions of business do not affect your statutory rights.

Website terms and conditions

The content of the pages of this website is for general information and use only, and is subject to change without notice.  This website contains material which is owned by or licensed to us.  Reproduction of the website content is prohibited.  Unauthorised use of this website may give rise to a claim for damages.

Privacy policy

This privacy policy sets out how The Krooked Kat uses and protects any information that you give The Krooked Kat when you use this website.

The Krooked Kat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Krooked Kat may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th May 2018.

What we collect

We may collect the following information:

  • name

  • contact information including email address

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at thekrookedkat@gmail.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to The Krooked Kat, Unit 3 Ph2 Business Centre, Breadalbane Terrace, Perth, PH2 0FD.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

This is the Cookie Policy for The Krooked Kat, accessible from www.thekrookedkat.co.uk

 

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

 

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

 

The Cookies We Set

  • Forms related cookies

When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media site including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us via:

Copyright notice

The content of this website is copyright of The Krooked Kat - © The Krooked Kat 2020.  All rights reserved.

Data protection

The Krooked Kat abides by the GDPR.  We will never intentionally pass on your personal information to anyone.